FAQ Regarding Lakehouse 
 
Is the Lakehouse Closed?
Yes, the Lakehouse, parking lot, and all surround amenities are closed. This includes the pool, the sport courts, the fire pit, the back porch, the boat area, etc. Staff members are only on site to assist with clean up, and to meet with vendors. Please submit all inquiries via email or through the website.
 
When will the Lakehouse be open?
We do not have a re-open date at this time. The entire building needs to be inspected to identify all damaged areas and to ensure it is safe before we resume activities or open the building. We will send announcements to the community as areas reopen. We appreciate your patience as we work with our insurance adjustor and restoration vendor.
 

Why can't I use the outdoor amenities, such as the pool/tennis court/Pickleball court/etc.?
The areas surrounding the Lakehouse and parking lot are filled with debris from the roof, including nails, splinters of wood, metal shards, etc. These will need to be cleaned and made safe before they can be used. We also need to have our insurance adjuster assess the areas before we can reopen them to residents. Once areas have been cleared to reopen, we will notify residents via email.
 

Can we use the walkway by the amphitheater?
Yes, but please do not approach the Lakehouse or cross under any barriers that have been marked with yellow tape.
 
What do I do about debris in the street near my home?
Downed trees and debris in roadways can be reported to the Public Works Department at 281-342-0559. It is likely that Public Works will have a long list of these types of requests. If the debris is small (like a nail) and you are capable of picking it up yourself, we recommend that you do so. This will help drivers to avoid flat tires, etc.
 
How do I report a downed tree near my home?
There are downed trees in all parts of the community. It is not necessary to report them to the office at this time. If the tree is part of your yard, we recommend contacting your landscaper. For the common areas, Earthcare is already on site to begin cleanup, and evaluate the entire community. Please be patient as it will take time to address all areas.
 
Some of the fencing near me blew over. Who should I report that to?
We are aware of the wooden fencing that has blown over. It is not necessary to report this issue to the office at this time. Our insurance adjustor will need to evaluate the area before we can begin meeting with our fencing vendor regarding repairs. Please remember that residents are responsible for their metal fencing, and residents in Sections 9, 10, 11 & 12 are responsible for their own wooden fencing.
 
Will HOA insurance cover my damage?
No, HOA insurance will not cover the damage to your home. Please contact your insurance agent.
 
Is my scheduled Neighborhood meeting still reserved?
There will be no meetings or activities at the Lakehouse until we reopen. We are working to reopen as quickly as possible. Once we reopen, we will resume our existing schedule.
 

Is my scheduled meeting/activity/class/event still scheduled to take place?
There will be no meetings or activities at the Lakehouse until we reopen. We are working to reopen as quickly as possible. Once we reopen, we will resume our existing schedule. We will make announcements/updates about specific HOA events in the weekly eblast.
 

Is the board mtg still scheduled this week?
No. The Board meeting will not take place this week. A new date will be announced soon.